Frequently Asked Questions
Shipping Information, Problem with the order, & Billing Question
What Shipping Methods are Available?
At this point, we only deliver to zip code 10031 between hours of noon to 8pm Monday through Sunday and Yes it’s free. We won’t be able to ship your order via shipping carriers such as Fedex, UPS, or etc.
Why do you charge tax on my orders?
Winecosmo.com is obligated to collect any state alcohol taxes as required by law.
What if I have a problem with my order?
We want you to be satisfied with every aspect of your experience. If for any reason you are dissatisfied, we would love to hear from you and have the opportunity to make you happy.
Merchandise Damaged during Delivery or in shipping
It is unusual to receive a damaged product from Winecosmo.com. However, in the event you do experience a problem with a shipment or with the delivery, please let us know! We will either replace your wine, issue you a Winecosmo.com account credit or process a refund for your damaged items. The choice is yours.
Incorrect or missing items
Although the occasion is rare, if we made a packing error, we would like to resolve it for you! In the event that we shipped you incorrect items, we may ask you to hold on to those items and the existing packaging so that we can arrange for a return pick up. If you find that items are missing from your order, we are happy to assist you to process a new order, Winecosmo.com account credit or a refund for your missing items. The choice is yours.
What do I do if the cart is not accepting my billing information?
If your credit card is not accepted and you are bounced back to the Billing Information screen of the shopping cart, you should see a message in red at the top of the screen telling you what information may be missing or is incorrect or if the card has been declined.
Generally these errors are related to:
– One or more fields were left blank in the Billing Information screen
– One or more fields contained invalid data in the Billing Information screen
– The information provided may not match what your bank has on record
– The bank has declined the card for an undisclosed reason.
You may want to double check all fields to ensure the data is complete and accurate. The billing address must match what your card issuer has on file (where you receive your billing statements). If you feel you have entered all your card information correctly, you may want to contact the issuer of the card to report the problem you experienced.
If a card has been declined, you may want to try a different credit card.